This is the official website of Ryokan Hanasuisho
in Isawa Onsen, Yamanashi Prefecture.

Tel.055-244-2138【Office Hours】9:00~20:00

FAQ

FAQ FAQ

Here are answers to some of the questions we receive from you.

Frequently asked questions are answered in a Q&A format.
If your question is not listed here, please contact us or call us at 055-244-2138.

About Onsen
About Cuisine
About Access
About the Building
About Payment
Other

About Onsen

Can I take a bath 24 hours a day, 7 days a week?

Yes, you can use the rooms 24 hours a day, any time you like. (Only from 6:30pm to 7:00pm, men and women are not allowed to use the hot springs.)

Is it safe for babies and pregnant women to enter hot springs?

Please be careful of the temperature of the hot spring water.

About Cuisine

Are meals served in the room?

Meals are served in the dining room on the first floor.

What time is breakfast and dinner?

Breakfast is served from 8:00~, 8:30~,
Dinner is served from 5:30pm and 6:00pm.

Can I have meals that I cannot eat due to allergies, etc. changed?

However, in recent years, there has been a great variety of allergens, some of which are included as part of the food or seasonings, and we are not able to provide a 100% response to all of these allergens. Therefore, for the safety of our guests, we have decided not to accommodate allergies. We ask for your understanding in advance. Guests with food allergies may bring in their own food, but please inform us at the time of reservation. We will do our best to accommodate your request, for example, if the food needs to be heated, so please do not hesitate to ask our staff for assistance. We appreciate your understanding and cooperation.

Are children's meals available?

Dinner: Children's plate / Breakfast: Children's meal

What kind of special order dishes are available?

We do not prepare special order dishes.

About Access

I would like to drive there, is there a parking lot?

We have a large parking lot that can accommodate approximately 30 cars.

Do you have a pick-up service?

Pick-up service is not available.

About the Building

Do you provide barrier-free access?

We do not have special barrier-free facilities, but there are elevators on all floors and large handrails in the public baths,
You can come to the hotel without any problem.

Can I bring my own food and drink?

Yes, we do have a lift on every floor and a large handrail in the main baths. You are welcome to bring your own beverages to the inn, as we are a "bring-your-own" inn.

Can I use the Internet?

Yes, we have free Wi-Fi in the hotel. We have free Wi-Fi in the hotel.
We do not have computers available for rent.

Is there a store?

No, we do not have a shop.

What is all-inclusive?

After check-in, guests can drink alcohol free of charge. In addition to Clear Asahi, highball, and shochu server, plum wine, shochu, etc. are available.

Can I send my luggage to the inn in advance?

Yes, we can send your luggage to the inn in advance. Please send it to the following address by postage prepaid. 1607-242 Kawanakajima, Ishiwa-cho, Fuefuki-shi, Yamanashi-ken 406-0024

Are there rooms available for smoking?

All rooms are non-smoking. Ashtrays are available outside the entrance.